Refund policy

1. Nature of the product

Our products are digital software licenses delivered automatically once payment clears. As consumable digital goods with immediate delivery, specific refund rules apply under Brazilian consumer law (CDC, art. 49, sole paragraph).

By completing the purchase and receiving the key, you acknowledge the product was effectively delivered and consumed.

2. When a refund DOES apply

A full refund is granted in the following cases:

(a) Key not delivered and not resolved within 48 business hours of payment.

(b) Key proven invalid due to a provider fault, with no replacement possible from our side.

(c) Duplicate charge for the same order.

(d) A proven operational mistake on our side (wrong product, wrong plan, wrong amount after a coupon).

3. When a refund does NOT apply

We do not grant refunds for:

(a) In-game bans, anti-cheat detection, or losing your game account from using the license.

(b) A game update that temporarily breaks the software (the fix comes from the provider).

(c) Change of mind after the key was delivered.

(d) Incompatibility because the product requirements were not read beforehand (Windows, HWID, Secure Boot and so on).

(e) Second thoughts, withdrawal, or buying by mistake after payment was approved.

4. How to request a refund

All refund requests go through the official Wesley Mods Discord (available 24/7). Open a ticket in the support category and include:

- Order number

- Detailed reason for the request

- Screenshot or proof of the problem (where applicable)

We review within 5 business days. Approved refunds are processed within 7 business days through the original payment method.

We do not accept refund requests by email or other channels — only through a Discord ticket, so there is a clear record and faster handling.

5. Unauthorised chargebacks

Disputing a charge with your bank or card issuer without contacting us first counts as an unauthorised chargeback and results in:

(i) Immediate closure of all accounts linked to the holder tax ID, email and IP.

(ii) Permanent block in our system (tax ID, email, HWID and IP).

(iii) Out-of-court collection of the amount and any fees incurred, with possible referral to credit bureaus.

Before disputing anything, contact our support email so we can sort it out amicably.

6. Store credit, cashback and coupons

Refunds on orders paid partly or fully with store credit are returned first as store credit. The part paid in money (card, crypto) goes back through the original method.

Discount coupons used on refunded orders are not restored.