Refund policy

1. Nature of the product

Our products are digital software licenses delivered automatically once payment clears. As consumable digital goods with immediate delivery, specific refund rules apply under Brazilian consumer law (CDC, art. 49, sole paragraph).

By completing the purchase and receiving the key, you acknowledge the product was effectively delivered and consumed.

2. When a refund DOES apply

The eligible order amount may be refunded in the following cases:

(a) Key not delivered and not resolved within 48 business hours of payment.

(b) Key proven invalid due to a provider fault, with no replacement possible from our side.

(c) Duplicate charge for the same order.

(d) A proven operational mistake on our side (wrong product, wrong plan, wrong amount after a coupon).

3. When a refund does NOT apply

We do not grant refunds for:

(a) In-game bans, anti-cheat detection, or losing your game account from using the license.

(b) A game update that temporarily breaks the software (the fix comes from the provider).

(c) Change of mind after the key was delivered.

(d) Incompatibility caused by published requirements not being met. It is the customer responsibility to check the requirements and compatibility on the product page before buying, and problems arising from not meeting them are not automatically eligible. If the requirements were met and the product still does not work as advertised, open a request for review.

(e) Second thoughts, withdrawal, or buying by mistake after payment was approved.

4. How to request a refund

Refund requests must be opened from your account dashboard, on the order itself. The official Discord remains available 24/7 for support and questions. When opening the request, include:

- The reason that best describes what happened

- Detailed reason for the request

- Screenshot or proof of the problem (where applicable)

Once the key or access has been revealed, eligible requests must be opened within 48 hours. After that window the request can no longer be opened from the dashboard. Opening a request does not mean approval: each case is reviewed within 5 business days, and the reason you pick informs that review rather than replacing it.

When approved, the eligible amount is credited to your account balance for use in the store. Card and processing fees that are not refunded to us are not part of that amount.

5. Unauthorised chargebacks

Disputing a charge with your bank or card issuer without contacting us first counts as an unauthorised chargeback and results in:

(i) Immediate closure of all accounts linked to the holder tax ID, email and IP.

(ii) Permanent block in our system (tax ID, email, HWID and IP).

(iii) Out-of-court collection of the amount and any fees incurred, with possible referral to credit bureaus.

Before disputing anything, contact our support email so we can sort it out amicably.

6. Store credit, cashback and coupons

Approved refunds are credited to your account balance, including the part that was paid in money (Pix, card or crypto). Store credit you had already used on the purchase is not credited again, because it never left your account.

Discount coupons used on refunded orders are not restored.

A monthly-program reward you already used is deducted from the refund. If the refunded purchase is the one that unlocked a reward (coupon, store credit or product) and you already used it, that value is withheld from the refund: you keep the reward, and the refund is reduced by the same amount. A reward you have not used yet is simply cancelled, with nothing withheld. If what you used exceeds what you paid, nothing is charged to you — the refund is just reduced to zero.